| Service: |
| 1.
What does Connection Express A&B offer? |
Connection Express A&B offers you multiple services
that make your life easy by enabling you
to get the best of VoIP (Voice over Internet
Protocol). |
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| 2.
What do you mean by six in one services? |
You just need to register once with us and
then you can use any of our service with
login information provided to you. You dont
need to get a new login to switch to any
other service offered by Connection Express A&B. |
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| 3.
How to Sign-Up? |
Its so simple, just click here
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| 4.
Are there any charges to Sign-Up? |
There are no monthly subscription, registration or administration charges, We give you free credit of 45 cents to check our service. |
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| 5.
How much will I be charged for my calls? |
Calls to all (PSTN) and mobile phone numbers will be charged the applicable tariff for the destination you are calling. Rates are per minute and calls are charged for the first 30 seconds and after that in increments of 6 seconds. |
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| 6.
Is it safe to enter my credit card details
into your web site? |
Yes! We partner with paypal.com and Monaris
for credit card payments who have a secure
site so your details are encrypted before
being sent over the internet. If you click
on the padlock when in the PayPal site,
you can verify that their site is both secure
and the certificate is valid. |
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| PC-to-Phone: |
| 1.
How can I call from my PC? |
It is very easy you just need to Sign-Up
with us and link to our dialer would
be mailed on e-Mail address provided by
you, download and install the dialer and
start using our fabulous service. |
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| 2.
Which countries can I call from? |
There is no Restriction of your Geographical presence, You can call from anywhere in the World. All you
need is a PC with internet connection, microphone
and speakers (or ideally headset or handset).
The rates are the same, wherever you call
from in the world! |
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| 3.
Which countries can I call to? |
You can call to any country in the world.
See our rate list here. |
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| 4.
What dialling codes do I need to use? |
For all external calls you need to dial
the country code and phone number of the
person you are calling. e.g. 442031299507
or 14168404385 |
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| Phone-to-Phone
CLI Based Dialing: |
| 1.
What is this service? |
Connection Express A&B’s Phone-to-Phone service
enables you to make local or international
calls with nominal rates as compared to
existing traditional telephone services.
All you need is to get your Caller ID registered
with our service after you Sign-Up with
Connection Express A&B. Once your Caller ID is registered
with us you don’t need to enter any
pin every time you want to avail our service.
Just dial our access number and enter the
number you wish to call, you will be granted
access to our service automatically as your
Caller ID would be authenticated by our
CLI based authentication system |
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| 2.
What is the advantage of CLI based authentication? |
CLI based authentication will enable you
to dial without entering any PIN or Access
Code, every time you will be authenticated
automatically. |
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| 3.
Is there any catch in it? |
Yes! Using our Phone-to-Phone service you
will save a lot on nation wide dialing as
well as on your international calls. |
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| 4.
Can I use this service from any phone? |
Yes! All you have to do is to register your
Caller ID with our system. |
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| 5.
Can I have multiple Caller IDs get registered
against one account? |
Yes! You can get all your land line numbers
and cell numbers registered against one
account and then you can enjoy PINless dialing
from any of your registered Caller IDs. |
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| 6.
What about the Caller ID I did not register
with your system? |
Not a big deal! If you are traveling or
you have to use our service from any other
Caller ID that you don't want to register
permanently with our system, you can use
Connection Express A&B's Phone-to-Phone Pin Based Dialing
service against your same account. |
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| Phone-to-Phone
Pin Based Dialing: |
| 1.
How does this service differ from CLI based
service? |
This service is primarily for unregistered
phones; all you need to generate a PIN and
dial any of our Local
Access Numbers. Enter the pin when asked
and start dialing the number you wish to
call. |
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| 2.
From where I can get the pin to use this service
while I am away from home? |
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| 3.
Are there any extra charges to avail this
service? |
No! There are no extra charges. |
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| 4.
Will I be charged for unsuccessful calls? |
No.
You will only be charged for successful
calls and billing starts after your talk
session has been established with the other
party. |
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| 5.
Are there any hidden charges? |
Absolutely
not. There are no connection or disconnection
charges or any other hidden charges. |
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| 6.
What are the billing increments? |
Rates
are in US currency per minute and calls
are charged for the first 30 seconds and
after that in increments of 6 seconds. |
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| 7.
Are there any night time or week end discounts?
|
No
we have a flat fee to keep the accounting
simple. It is still lower than most night
time charges on other carriers and it is
available throughout the day and the week.
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|
| CallBack
Service |
| 1.
What is the concept of "CallBack"? |
Cell
Outgoing Airtime saver uses CallBack. It
is yet another innovative use of technology.
Instead of you calling out directly to a
number, you first call our access number.
The access number gets to know you through
the CLI interface. The system immediately
drops your outgoing call and calls you back
which is an incoming call for you. You are
given a dial tone where you can dial your
desired number as usual. Since most cell
phone plans and packages have unlimited
incoming calls free of charge, it results
in good cost savings. |
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| 2.
Is it legal? |
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| 3.
Is there any catch? |
NO.
This is an absolutely no nonsense offer.
There is nothing in fine print hiding anything
from you. |
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| 4.
How long does it take to get activated? |
It
is immediate. In less than two minutes of
payment receipt, your account will be activated.
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| 5.
How is the sound quality? |
Sound
quality is usually equivalent to other telephony
calls. You can take a free
demo right now. |
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| 6.
Can I call international destinations as well? |
Yes.
It is a full international account. There
are huge savings on your international phone
bill as well. Compare our rates
here. |
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| 7.
Can I share the balance among multiple phone
numbers? |
No.
Each phone needs to have a separate account.
This feature is expected to be coming soon.
You can signup for our newsletter in case
you want to remain informed about new developments
at Connection Express A&B. |
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| 8.
How can you offer such savings? |
Instead
of conventional telephony technology, we
extensively use high technology that saves
us money which we pass on to you. |
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| 9.
When I call using your service, what CallerID
will be shown on people's phones? |
The
CallerID shown on people's cell phone is
the same 10 digit number that they will
see if you dial them direct. They will not
know that you are using a CallBack service
to call them. |
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| 10.
My incoming calls are only free if they come
from the same area code as my cell phone.
What can I do? |
Look
at the local
system access numbers and find an access
number in your area code. The system will
call you back from the same number which
you dial to initiate the call back. If you
do not find any number in your local area
code, you can request one here Local Access Numbers
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|
| IP-Phone Configurations |
| 1.
How can i configure IP-Phone with your service? |
Please follow the steps to configure IP-Phone with Connection Express A&B service.
- SIP Settings
- Proxy and Registration
- Proxy: (switch.Connection Express A&B.com)
- Outbound Proxy: (switch.Connection Express A&B.com)
- Subscriber Information
- Display Name: (UserName)
- Password: (*******)
- Auth ID: (UserName)
- Audio Configuration
- Preferred Codec:(G729a)
- Silence Suppression Enable: (NO)
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| Connection Express A&B Dialer |
| 1.
How can i install PC to Phone Dialer? |
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| 2.
How can i configure sound settings? |
The PC-Phone dialer sound settings can be found here |
| 3.
How can i configure connection settings? |
The PC-Phone dialer connection settings can be found here |
| Mobile VoIP |
| 1.
How can i install Mobile Dialer? |
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| 2.
What dialling codes do I need to use? |
For all external calls you need to dial the country code and phone number of the person you are calling. e.g. 442031299507 or 14168404385 |
| 3.
How can I configure my GPRS/3G settings? |
Make sure you are subscribed to a data plan with your cellular operator. Each handset and service provider uses different settings to use GPRS/3G in order to connect to the Internet. |
| 4.
Where would you recommend installing fring - on my external memory or phone memory? |
It makes no difference. Install fring wherever there is sufficient free memory. |
| 5.
Does fring have any effect on my phone battery? |
Unfortunately, yes. fring uses wireless data on your mobile phone and therefore tends to consume extra battery power. |
NO CONNECTION FEES
NO MONTHLY FEES
NO SERVICE FEES
NO HIDDEN FEES
NO MAINTENANCE FEES
NO CANCELLATION FEES
NO MINIMUM MONTHLY USAGE
CRYSTAL CLEAR SIGNAL
RELIABILITY & QUALITY
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